Updated March 10, 2025: The post contains more than 140 new customer stories, which appear in italics at the beginning of each section of customer lists. The post will be updated regularly with new stories.
One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are using technology to drive their businesses forward. In the past 30 years, we’ve seen four major platform shifts, from client server to internet and the web to mobile and cloud to now — the next major platform shift to AI.
As today’s platform shift to AI continues to gain momentum, Microsoft is working to understand just how organizations can drive lasting business value. We recently commissioned a study with IDC, The Business Opportunity of AI, to uncover new insights around business value and help guide organizations on their journey of AI transformation. The study found that for every $1 organizations invest in generative AI, they’re realizing an average of $3.70 in return — and uncovered insights about the future potential of AI to reshape business processes and drive change across industries.
Check out the top 5 AI trends to watch from IDC and Microsoft
Today, more than 85% of the Fortune 500 are using Microsoft AI solutions to shape their future. In working with organizations large and small, across every industry and geography, we’ve seen that most transformation initiatives are designed to achieve one of four business outcomes:
Enriching employee experiences: Using AI to streamline or automate repetitive, mundane tasks can allow your employees to dive into more complex, creative and ultimately more valuable work.
Reinventing customer engagement: AI can create more personalized, tailored customer experiences, delighting your target audiences while lightening the load for employees.
Reshaping business processes: Virtually any business process can be reimagined with AI, from marketing to supply chain operations to finance, and AI is even allowing organizations to go beyond process optimization and discover exciting new growth opportunities.
Bending the curve on innovation: AI is revolutionizing innovation by speeding up creative processes and product development, reducing the time to market and allowing companies to differentiate in an often crowded field.
In this blog, we’ve collected more than 400 of our favorite real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. Today, we’ve added new stories of customers using our AI capabilities at the beginning of each section. We’ll regularly update this story with more. We hope you find an example or two that can inspire your own transformation journey.
Enriching employee experiences
Generative AI is truly transforming employee productivity and wellbeing. Our customers tell us that by automating repetitive, mundane tasks, employees are freed up to dive into more complex and creative work. This shift not only makes the work environment more stimulating but also boosts job satisfaction. It sparks innovation, provides actionable insights for better decision-making and supports personalized training and development opportunities, all contributing to a better work-life balance. Customers around the world have reported significant improvements in employee productivity with these AI solutions:
New Stories:
Aurigo used GitHub Copilot to enable their developers to focus on the logic and architecture of their code, allowing them to create functional prototypes more efficiently.
Bennett, Coleman & Co. Ltd./The Times Group introduced Microsoft 365 Copilot across HR, sales, finance and merger and acquisition to automate routine tasks, streamline workflows and empower teams to work more efficiently.
Birlasoft deployed Microsoft 365 Copilot and built a bot to handle 94% of policy-related queries and ten applications to enhance operational efficiency.
Brandix adopted the Microsoft 365 Copilot suite to enhance productivity and streamline operations for executive staff.
C3IT used Microsoft 365 Copilot when they developed Copilot PM Assist to help project managers prepare project documentation 30% faster and reduce the time to create project kick-off presentations by 60%.
Cactus Communications leveraged Microsoft 365 Copilot to automate routine tasks and augment content generation under human supervision to achieve 15% to 20% efficiency.
Embee adopted Microsoft Copilot Studio to develop tailored plug-ins to help redefine productivity and efficiency. Using GitHub Copilot for code validation and testing automation, their developers experienced a 30% productivity boost.
HCLTech used Microsoft 365 Copilot and GitHub Copilot to develop TeamSight, a platform to help accelerate engineering, track progress and fine tune KPIs.
Indegene leveraged Microsoft 365 Copilot to significantly reduce time, enhance overall efficiency and improve productivity in tasks like scientific content writing and coding.
Infosys used GitHub Copilot to significantly accelerate the development of a feature or bug fix, and found the quality of code was far better.
InMobi embraced Azure AI and Microsoft 365 Copilot to streamline employees’ business workflows. Integrating GitHub Copilot into engineering, they generated 50 to 60 million predictions per second with its 15-20 ML models.
LambdaTest integrated GitHub Copilot into its workflow, experiencing a remarkable 30% reduction in development time.
LTIMindtree introduced Copilot declarative agents to address challenges faced by senior leadership and presales/transition teams with RFP and RFIs. They also used GitHub Copilot to increase development speed and improve test coverage.
Mphasis used Microsoft 365 Copilot across finance, HR, legal, marketing and IT to enhance productivity and ingenuity within the operational processes.
Noventiq leveraged Microsoft 365 Copilot to improve operational efficiencies. Within four weeks of implementation, they saved 989 hours on routine tasks, boosting productivity that resulted in an estimated value of INR 989K.
Nykaa used GitHub Copilot to accelerate development cycles. By automating repetitive tasks such as code completion, developers elevated productivity by 20%, leading to notable cost savings and expedited feature releases.
Paytm used GitHub Copilot when they launched Code Armor, a solution used to improve the time taken to secure cloud accounts that represented an efficiency increase of over 95%, significantly boosting productivity too.
PGP Glass introduced Microsoft 365 Copilot internally to help with repetitive tasks. The team estimated a 30 to 40 minutes per day increase in productivity, enabling employees to focus more on priorities and strategic tasks.
Physics Wallah used RAG+Azure OpenAI Service architecture to create “Gyan Guru,” a hyper-personalized conversational study companion designed to cater to the distinctive needs of each student.
SPAR used Microsoft 365 Copilot to streamline tasks, resulting in a 67% active user base among employees, saving approximately 715 hours — equivalent to 89 workdays or the output of four full-time employees. In addition, 93% of Copilot users reported increased productivity, and 88% felt empowered to complete tasks faster.
Synechron used Azure OpenAI Service to develop Synechron Nexus Chat to enable secure enterprise-grade multilingual capabilities across global teams in HR, finance, marketing and legal. Teams experienced a 35% productivity gain using the solution.
Tata Elxsi integrated GitHub Copilot into its video distribution platform and testing process. This enhanced the quality of code generation, reduced effort and accelerated delivery of its products and solutions to provide seamless video experiences to their end-customers.
Trilegal has been investing significantly in an enterprise-grade bespoke AI-driven document management solution (DMS). This is the centerpiece of a law firm’s delivery capability. The DMS offers end-to-end features and functions relevant to the key tasks of its lawyers and helps them focus on the strategic and high-end parts of the value chain. The AI-driven DMS leverages Azure OpenAI Service and Cognitive services.
TVS Next used Azure OpenAI Service and Microsoft Copilot to develop NexAA, which seamlessly connects with HR systems to improve employee engagement, foster innovation and promote continuous learning.
University of Oxford embraced Microsoft 365 Copilot to help the IT department save time when summarizing documents, creating content, supporting meetings or managing tasks.
Urban Company leveraged Azure OpenAI Service to use chatbots to resolve 85% to 90% of queries, increasing satisfaction by 5%, and audit/decisioning accuracy exceeded 80%.
Wipro used GitHub Copilot to help make writing code faster and easier for developers. They also used Azure OpenAI Service to expand their generative AI solutions to facilitate large-scale AI transformation across the organization.
Accenture and Avanade launched a Copilot business transformation practice, supported by Microsoft, and co-invested in new capabilities, solutions and training to help organizations securely and responsibly reinvent their business functions with generative and agentic AI and Copilot technologies.
Access Holdings Plc adopted Microsoft 365 Copilot, integrating generative AI into daily tools and, as a result, writing code now takes two hours instead of eight, chatbots launch in 10 days instead of three months, and presentations are prepared in 45 minutes instead of six hours.
Acentra Health created MedScribe using Azure OpenAI Service. The solution has saved 11,000 nursing hours and nearly $800,000. It also helped each nurse process 20 to 30 letters daily, while achieving a 99% approval rate for MedScribe-generated letters.
Adobe is connecting Adobe Experience Cloud workflows and insights with Microsoft 365 Copilot to deliver generative-AI powered capabilities that enable marketers to increase collaboration, efficiency, and creativity.
Amadeus empowers its teams to focus their time and skills on value-added tasks with Microsoft 365 Copilot, by summarizing email threads, chat or transcripts, and summing up information from diverse sources.
ANZ has invested in Microsoft 365 Copilot, GitHub Copilot, and Copilot in Microsoft Edge to boost productivity and innovation across its workforce.
Asahi Europe & International (AEI) has adopted Microsoft 365 Copilot, saving employees potentially 15% of time previously spent on administrative tasks.
AXA developed AXA Secure GPT, a platform powered by Azure OpenAI Service that empowers employees to leverage the power of generative AI while targeting the highest level of data safety and responsible use of the tool.
Axon Enterprise developed a new AI tool with Azure OpenAI Service called Draft One, resulting in an 82% decrease in time spent on reports, which freed officers to engage more with their community.
Aztec Group enhanced productivity and client experience by trialing Microsoft 365 Copilot with 300 staff, uncovering “unlimited” use cases and plans for a wider rollout.
Bader Sultan & Bros. Co. W.L.L. implemented Microsoft 365 Copilot to enhance employee productivity and speed up customer response times.
Bancolombia is using GitHub Copilot to empower its technical team, achieving a 30% increase in code generation, boosting automated application changes to an average of 18,000 per year, with a rate of 42 productive daily deployments.
Bank of Queensland Group is using Microsoft 365 Copilot, with 70% of users saving two-and-a-half to five hours per week.
Baptist Care Community Servicesis using Microsoft 365 Copilot to save employees time as they navigate workforce shortage challenges allowing them to focus more on the people they care for.
Barnsley Council was recognized as “Double Council of the Year in 2023” for its implementation of Microsoft 365 Copilot, which modernized operations and reduced administrative tasks, leading to improved job satisfaction and increased creativity.
BlackRock purchased more than 24,000 Microsoft 365 Copilot licenses spanning all employees, functions and locations, helping improve the Copilot experience, including codeveloping new features and functions.
Brisbane Catholic Education provides Microsoft 365 Copilot to 12,500 educators, and uses Microsoft Copilot Studio to create a generative AI tool to help educators integrate Catholic traditions and values into the classroom.
British Heart Foundation is testing Microsoft 365 Copilot and in its initial test, users estimate that Microsoft 365 Copilot could save them up to 30 minutes per day.
Buckinghamshire Council deployed Microsoft 365 Copilot with staff reporting productivity improvements, quality enhancements, and time savings which are enabling the different teams to do more with less.
Campari Group adopted Microsoft 365 Copilot to help employees integrate it into their workflow, resulting in time savings of about two hours a week from the support of routine activities such as email management, meeting preparation, content creation, and skill acquisition.
Canadian Tire Corporation moved its data from on-premises systems to Microsoft Azure and built digital assistants using Azure OpenAI Service, and now more than 3,000 corporate employees save 30 to 60 minutes a day using its ChatCTC digital assistant.
Capita is using GitHub Copilot for productivity improvements as well as improvements in developer satisfaction, recruitment, and retention.
Cathay leverages Microsoft 365 Copilot to streamline meetings and manage information more effectively, reducing time-consuming tasks and fostering creativity.
CDW used Microsoft 365 Copilot to improve work quality for 88% of users, enabling 77% to complete tasks faster, and increasing productivity for 85% of users.
Chi Mei Medical Center is lightening workloads for doctors, nurses, and pharmacists with a generative AI assistant built on Azure OpenAI Service.
Clifford Chance adopted Microsoft 365 Copilot to streamline tasks, automate processes and enhance collaboration. Lawyers use it to draft and manage emails and ensure compliance, allowing them to focus on complex legal work and improve productivity.
Crediclub saves 96% per month in auditing expenses and analyzes 150 meetings per hour with Azure AI, freeing up time for 800 sales advisors and 150 branch managers to interact directly with customers.
DLA Piper chose Microsoft 365 Copilot to boost productivity for operational and administrative teams, saving up to 36 hours weekly on content generation and data analysis.
Eaton adopted Microsoft 365 Copilot to automate the creation of 1,000 standard operating procedures to streamline customer service operations and improve data access across teams, cutting creation time from one hour to 10 minutes.
eClinicalWorks developed a tool using Azure AI services and Azure AI Document Intelligence to help healthcare workers scan, sort and match thousands of faxes each year to match the faxed data with current patient files.
Education Authority of Northern Ireland (EANI) introduced Microsoft 365 Copilot to reduce admin work, allowing teachers to focus on students. The Microsoft partnership ensures secure and ethical AI use, while teacher training focuses on prompt writing and effective tool adoption.
E.ON is focused on Germany’s energy transition, leveraging Microsoft 365 Copilot to manage the complex grid in real-time, increasing productivity and efficiency for its workforce.
Enerijisa Uretim has adopted Microsoft 365 Copilot to streamline meeting summaries, reformat documents, and compile reports, enabling employees to concentrate on more strategic and fulfilling activities instead of spending six hours in meetings.
EPAM is deploying Microsoft 365 Copilot to consolidate information and generate content and documents.
Farm Credit Canada implemented Microsoft 365 Copilot which resulted in time savings on routine tasks for 78% of users, with 30% saving 30-60 minutes per week and 35% saving over an hour per week, allowing employees to focus on more value-added tasks.
Finastra used Microsoft 365 Copilot to automate tasks, enhance content creation, improve analytics and personalize customer interactions, with employees citing a 20% to 50% time savings.
Four Agency Worldwide increased employee productivity using Microsoft 365 Copilot to generate ideas for creative work and support administrative-heavy processes, data analysis, and report generation, allowing staff to focus on outreach and less time doing paperwork.
Goodwill of Orange County developed an AI-powered app using Azure AI capabilities to help more people, including those with developmental, intellectual, and physical disabilities, work in unfilled e-commerce positions.
Harvey uses Azure OpenAI Service to simplify routine tasks across hundreds of law firms and legal teams, with one corporate lawyer saying he saved 10 hours of work per week.
Honeywell employees are saving 92 minutes per week — that’s 74 hours a year! Disclaimer: Statistics are from an internal Honeywell survey of 5,000 employees where 611 employees responded.
Insight employees using Copilot are seeing four hours of productivity gained per week from data summarization and content creation.
Joos uses Microsoft 365 Copilot to grow its brand with worldwide collaboration by streamlining meetings, optimizing presentations, and improving communications.
Kantar is harnessing the power of Microsoft 365 Copilot by reducing costly, time-consuming IT processes and boosting productivity for employees.
KMS Lighthouse enhanced its knowledge management platform with Microsoft Teams and Dynamics 365 integration, enabling users to leverage KMS Lighthouse without having to switch applications. And with Azure OpenAI Service, companies can create relevant content more quickly within the KMS Lighthouse application.
KPMG Australia is using Microsoft Azure OpenAI Service, Azure AI Search, and Microsoft Copilot 365 to perform advanced text analysis of dozens of client source documents to identify full or partial compliance, or noncompliance, in a fraction of the time required for manual assessments.
LGT is launching Microsoft Copilot LGT to improve efficiency, showing users save an average of an hour a week even in the pilot phase.
Localiza&Co, a leader in the mobility industry in Latin America, implemented Microsoft 365 Copilot to automate processes and improve efficiency, and reduced 8.3 working hours per employee per month.
Lotte Hotels & Resorts has been creating a new work culture that allows employees to work more efficiently and focus on the nature of the work by adopting Microsoft Power Platform for automation.
Ma’aden uses Microsoft 365 Copilot to enhance productivity, saving up to 2,200 hours monthly. Tasks like drafting emails, creating documents and data analysis have become more efficient, helping Ma’aden achieve its growth goals.
MAIRE is leveraging Microsoft 365 Copilot to automate routine tasks, saving over 800 working hours per month, freeing up engineers and professionals for strategic activities while supporting MAIRE’s green energy transition by reducing their carbon footprint.
McDonald’s China chose Microsoft Azure AI, GitHub Copilot, and Azure AI Search to transform its operations, resulting in a significant increase in AI adoption, consumption, and retention from 2,000 to 30,000 employee transactions monthly.
Marketing org mci group uses Microsoft 365 Copilot to enhance the use of AI and other technological advances to boost employee efficiency.
McKnight Foundation adopted Microsoft 365 Copilot for all staff, saving time, increasing productivity, and freeing space to focus on strategic priorities.
Medigold Health uses Azure OpenAI Service to significantly reduce the time that clinicians spend writing reports during their consultation and administrative time.
Michelin deployed Microsoft 365 Copilot and a generative AI in-house chatbot based on Azure OpenAI Service called “Aurora” designed to help employees optimize work and team performance, boosting productivity tenfold.
Morula Health is using Microsoft 365 Copilot to enhance productivity, streamline medical writing tasks, and ensure data security, ultimately improving efficiency and client satisfaction.
Motor Oil Group is achieving remarkable efficiency gains by integrating Microsoft 365 Copilot into its workflows, with staff spending minutes on tasks that used to take weeks.
Nagel-Group uses Azure OpenAI Service to help employees quickly access information which saves time, creates efficiency and transparency, and leads to higher-quality answers overall.
National Australia Bank is leveraging Microsoft 365 Copilot for daily productivity and data analysis and insights and Microsoft Copilot for Security to quickly analyze millions of security event logs and allow engineers to focus on more important areas.
NFL Players Association integrated Azure AI Services and Azure App Service into their video review process, reducing review time by up to 73%, significantly increasing efficiency and enhancing player safety through consistent rule enforcement.
O2 Czech Republic boosts productivity and streamlines meetings with Microsoft 365 Copilot, revolutionizing how information is shared and making automation a part of daily work.
Onepoint developed a secure conversational agent based on Azure OpenAI Service, which delivers productivity gains of between 10% and 15% across all business lines.
Orange Group has over 40 use cases with Azure OpenAI Service and GitHub Copilot across business functions to support employees in their day-to-day tasks, enabling them to concentrate on higher value-added activities.
Oxford University Hospitals NHS Foundation Trust implemented Microsoft 365 Copilot to improve staff report productivity by saving one to two hours a week, or simple formatting tasks down to a matter of seconds, enabling more resources to deliver frontline services.
PA Consulting transformed its sales operations with Microsoft 365 Copilot, so its people can invest more time on the activities that have the biggest impact for clients and maximize the strategic value they provide.
Petrobras used Azure OpenAI Service to create ChatPetrobras, which is streamlining workflows, reducing manual tasks, and summarizing reports for its 110,000 employees.
Petrochemical Industries Company automates work processes to save time with Microsoft 365 Copilot from weeks to days, hours to seconds.
PIMCO built ChatGWM with Azure AI Studio, a comprehensive platform that provides the ability to ask questions, receive responses and verify answers all in one place, so teams can spend more time engaging clients and having deeper conversations.
PKSHA Technology is optimizing their time on critical work by increasing efficiency in meeting preparations, data analytics, and ideation with the help of Microsoft 365 Copilot.
Providence has collaborated with Nuance and Microsoft to accelerate development and adoption of generative AI-powered applications, helping improve care quality and access, and reduce physician’s administrative workloads.
Raiffeisen Bank International built its own ChatGPT using Azure OpenAI Service to automate repetitive tasks like documenting intelligence and more rapidly summarize legal, regulation and banking documents.
RTI International adopted Microsoft 365 Copilot to gain productivity wherever possible, allowing staff to focus on their areas of expertise, delivering even better science-backed solutions for clients.
SACE, an Italian finance and insurance firm, is using Microsoft 365 Copilot and Viva to boost productivity and unlock employee potential while enhancing overall well-being — and productivity improvement data from the first nine months of implementation shows a 23% increase.
Sanabil Investments deployed Microsoft 365 Copilot to help employees reduce the time spent on manual everyday tasks that diverted focus from more strategic and valuable work. Within two months, approximately 70% of employees regularly used Copilot.
Sandvik Coromant is using Microsoft Copilot for Sales to drive efficiency and accuracy, shaving at least one minute off each transaction, allowing sellers and account managers to focus their expertise on responding to customers’ needs with analysis, creativity, and adaptability.
Sasfin Bank built a solution on Microsoft Azure that centralized 20,000 documents to analyze contract clauses and provide real-time snapshots, moving guesswork into data-driven decision-making.
Scottish Water implemented Microsoft 365 Copilot reducing mundane tasks to a minimum, and thus freeing up time for employees to work on the more meaningful tasks.
Sensei rolled out Microsoft 365 to reduce the number of internal apps and better connect systems for easier collaboration, and is using Microsoft 365 Copilot to increase efficiency.
Shriners Children’s developed an AI platform allowing clinicians to easily and securely navigate patient data in a singular location, enhancing patient care, and improving the efficiency of their healthcare services.
Siemens is leveraging Azure OpenAI Service to improve efficiency, cut downtime, and address labor shortages.
Sikshana Foundation is working with Microsoft Research India to introduce an AI copilot for teachers that shortens preparation time for lessons from an hour or more to just minutes.
Sirion’s Redline Agent, powered by Azure OpenAI, delivers precise, context-aware edits via an agent that generates issue-specific, surgical redlines grounded in the enterprise playbook.
Softchoice employees are experiencing firsthand how Microsoft 365 Copilot can transform daily workflows, realizing productivity gains of 97% reduction in time spent summarizing technical meetings and up to 70% less time spent on content creation.
Syensqo utilized Microsoft’s Azure OpenAI Service to develop a custom AI chatbot in three months, which improved their internal data management, decision-making, and overall efficiency.
Synechron created an enterprise-grade AI platform powered by Azure OpenAI Service called “Synechron Nexus Chat”. The platform delivers secure, scalable access to advanced language models in a controlled setting.
Teladoc Health uses Microsoft 365 Copilot to revolutionize its telehealth operations, automating routine tasks, boosting efficiency, and increasing productivity.
Telstra developed two cutting-edge generative AI tools based on Microsoft Azure OpenAI Service: 90% of employees are using the One Sentence Summary tool which resulted in 20% less follow-up customer contact and 84% of customer service agents using the Ask Telstra solution.
Thinkbridge used Azure OpenAI Service, GitHub Copilot, and more to create a fully integrated AI-based ‘Digital Recruiter’ within the existing Application Portal used daily by recruiters.
Top Ledger, a cutting-edge blockchain analytics platform, utilises Azure OpenAI Service to train a model tailored to understand Solana blockchain data which accelerates query creation and fosters better understanding of decentralized protocols.
Topsoe achieved 85% AI adoption among office employees in seven months, significantly enhancing productivity and business processes.
Torfaen County Borough Council utilized Microsoft 365 Copilot to streamline back-office processes, resulting in significant time savings and enhanced productivity for both business and children’s services teams, with further rollouts planned.
Trace3 leveraged Microsoft 365 Copilot to streamline and enhance processes across the business and with clients, such as reducing the time it takes HR recruiting managers to respond to applicants within a couple of days instead of several weeks.
Unilever is reinventing their marketing process with Copilot, saving time on briefing tasks, automatically pulling in relevant market data, content and insights to accelerate campaign launches.
Uniper SE implemented Microsoft 365 Copilot to reduce time spent on manual and repetitive tasks, and help workers focus on more pressing work, such as developing enhanced solutions to speed up the energy transition.
The University of Hong Kong adopted Microsoft 365 Copilot to enhance productivity by automating administrative tasks and providing intelligent assistance, allowing faculty to focus more on teaching.
Unum Group built a custom AI application to search 1.3 terabytes of data with 95% accuracy using Azure OpenAI Service.
Virgin Atlantic adopted Microsoft 365 Copilot and GitHub Copilot and is seeing real business benefits, including productivity improvements, enabling new ways of working.
Visier built a generative AI assistant that leverages Azure AI and Azure OpenAI Service to deliver workforce analytics and actionable insights for more than 50,000 customers.
Virtual Dental Care developed an AI application Smart Scan that leverages Microsoft Azure to reduce paperwork for mobile dental clinics in schools by 75% and frees dentists to devote more time to patient care.
Zakladni Skola As Hlavkova adopted Microsoft 365 Copilot and saw a 60% improvement in handling administrative documents, decreased lesson preparation from hours to a few minutes, increased inclusivity and enhanced communication with students and parents.
Reinventing customer engagement
We’ve seen great examples of how generative AI can automate content creation, ensuring there’s fresh and engaging materials ready to go. It personalizes customer experiences by crunching the numbers, boosting conversion rates. It makes operations smoother, helping teams launch campaigns faster. Plus, it drives innovation, crafting experiences that delight customers while lightening the load for staff. Embracing generative AI is key for organizations wanting to reinvent customer engagements, stay ahead of the game and drive both innovation and efficiency.
New Stories:
Abu Dhabi government services used the Tamm App to remove the barriers between government workers and the citizens, residents and businesses who need services. The TAMM platform is powered by Microsoft Azure OpenAI Service and G42 Compass0.
Aditya Birla Capital Limited is integrating Azure OpenAI Service and building various solutions including Sales Pitch Assistant, Service Assist and Intelligent Search for customers, as well as Audit Compliance Assist and Gen AI-powered Voice Bots for inbound calls, to improve productivity and provide a uniform customer experience.
August developed August.ai, powered by Azure OpenAI Service, to outperform traditional symptom checkers by 25%, making it the most reliable tool for symptom analysis.
Avasoft harnessed Azure OpenAI Service to create SuperInsight, an advanced tool that bridges the gap between business users and their data. It empowers users to gain actionable insights effortlessly, eliminating the need for analysts or technical expertise.
Ayna used Azure OpenAI Service and Azure Infrastructure to train diffusion models to enable brands to generate catalogue photo shoots and AI TryOn experiences for their customers within minutes without the hassle of setting up photo studios.
Atlan uses Azure OpenAI Service to help data teams automate documentation, summarize lineage and enable users to query data in natural language. Data teams reported a more than 60% reduction in time to complete tasks.
ClearBank used Microsoft Azure’s AI capabilities to train its system to apply payment scheme rules, assess claims and either validate or reject them much more quickly. This reduced the time the payment recovery process takes by 80%.
ClearTax leveraged the Azure OpenAI-powered Generative AI Agent, integrated into WhatsApp, to address multiple pain points and better serve Indian taxpayers, enabling 75% to file for the first time, unlocking INR 300 million in tax refunds and improving access to credit opportunities.
Cognizant leveraged Microsoft generative AI technology with its TriZetto platform to help payers and providers reduce hidden costs and enable better patient outcomes for millions of Americans.
Congruent used Azure OpenAI Service to streamline retirement planning, saving customers up to 4X per dollar spent. They also implemented GitHub Copilot in development, achieving 40% savings.
Cricket Australia is exploring AI to revolutionize fan engagement with richer, personalized content to continue to improve how people experience the game.
Datamatics powered their Intelligent Automation Platform by GenA to increase documents processing accuracy by more than 90%, automate processes to increase productivity by 60% and analyze business performance leading to improved customer experiences.
Ema provides specialized AI agents or employees to handle enterprise Customer Support, Sales and Marketing and Employee Experience. With customer support Ema had 98% accuracy in 80%+ ticket resolution, and with proposal writing Ema had a 70% speed up in RFP writing.
Engagely.ai used Azure OpenAI Service to provide solutions that deliver instant, natural language support using any medium (voice, chat or email) and on any channel, to ensure customer satisfaction. Customers experienced an increase of 80% CSAT.
Exela enhanced their business process automation stack with Azure OpenAI Service to enable their customers to drive personalized engagement, optimize workflow automation and reduce costs.
Federal Bank embraced Microsoft Copilot to help employees work smarter, ensuring focus remains on customers and their needs.
Fluid AI used Azure OpenAI Service to redefine how customers and banks connect, offering smarter, faster and more human-like support across multiple channels. And 90% of queries were handled autonomously, while customer service volume increased by 3X to 4X and customer satisfaction increased by 30%.
Gupshup utilized Azure OpenAI Service to power Gupshup’s ACE LLM and AI Agents designed to handle consultative sales and support. A vehicle reseller experienced a 60% reduction in human agent effort and a digital bank was able to automate 75% of incoming queries.
Hero FinCorp leveraged Azure OpenAI Service to manage more than 50,000 multilingual customer queries with the H.Ai bot, achieving better efficiencies through increased productivity and reduced costs.
Hero MotoCorp used Azure OpenAI Service to enhance customer experience. Bots have transformed the post purchase experience by providing vehicle service schedules and details about parts to engage customers actively.
Hexaware utilized the power of AI to develop tensai® GPT to support the aviation industry to achieve higher levels of efficiency, accuracy and cost-effectiveness in managing complex systems, ultimately ensuring smoother operations and enhanced customer satisfaction.
IndiGo incorporated Azure Open AI Service’s GPT-4 and GPT-4 Turbo models to develop the 6Eskai platform to provide customers with effortless conversational service.
LimeChat integrated bots with Azure OpenAI APIs capabilities to address complex queries effectively, which bolstered customer experience and increased revenue generation by 100%.
Locabuzz leveraged Azure OpenAI Service with the Locobuzz CX platform. The Response Assist feature generates detailed responses instantly while adhering to brand guidelines and tonality, reducing the time spent on ticket analysis and elevating customer satisfaction.
Magicpin used Azure OpenAI Service’s real-time model to build an audio conversational bot that talks to riders over telephone and helps take proactive decisions. The customer support chatbot agent helped resolve 60% of the tickets.
Mahindra Group harnessed the power of AI with two innovative programs, including a Multiagent AI System for marketing and verification for loan applications, using the system to create hyper-personalized customer communication at scale that enhances customer engagement.
MakeMyTrip enhanced Myra, its travel bot, with AI-driven workflows capable of autonomously managing and optimizing multifaceted travel queries to create comprehensive travel itineraries that ensure next-level customer experiences.
Mastek integrated Microsoft 365 Copilot, Azure OpenAI Service, Copilot for Sales and Teams AI into its daily work practices. They improved productivity by 45% and increased response or delivery time by 55%, which led to better customer experiences.
Myntra developed MyFashionGPT powered by Microsoft’s Azure OpenAI Service and ChatGPT 3.5 to allow shoppers to search for outfits by typing in a text that closely resembles natural conversation.
Nurix used Azure OpenAI Service for seamless and intuitive customer interactions, personalized engagement and enterprise-grade scalability.
OYO’s app is used by guests across the world for a smooth booking experience; OYO strategically deployed the Azure OpenAI Service AI stack, integrating Azure OpenAI Service and Azure AI services into post-booking systems for greater accuracy in validated bookings and more.
Rebel Foods leveraged Azure OpenAI Service for its ordering platform EatSure to handle current order volumes, adapt to future business requirements and give consistent personalized customer experiences.
Square Yards integrated advanced generative AI technologies for real estate listings with SEO-friendly auto-descriptions, image tagging and enhancement, virtual tour creation and 2D-to-3D floor plan conversions.
South African Revenue Service deployed a chatbot integrated with Azure Cloud Services and enabled with Azure OpenAI Service. This system provides personalized guidance based on individual records, having generated approximately 300,000 tailored responses to date.
South London and Maudlsey NHS Foundation Trust used Microsoft 365 Copilot to automate routine tasks and spend more quality time treating patients.
TatvaCare integrated an AI-led chatbot, AskAI, into its MyTatva app, utilizing the capabilities of Azure OpenAI Service. AskAI efficiently handles patient inquiries and offers daily nudges to encourage healthier lifestyle choices.
Tavant, a leading digital products and solutions provider, developed an Agentic AI Solution to advance field service management, which has led to a 40% faster resolution time, 42% increase in the first-time fix rate and directly contributed to a 90% rise in customer satisfaction.
Titan Eye Plus infused Azure OpenAI Service with its integrated connected digital platforms to work toward becoming a truly ‘intelligent in real time’ enterprise and forging a new standard in eyewear retail.
Ubona used Azure OpenAI Service and large language models (LLMs) to offer scalable, intelligent automation that enhances customer interaction while providing robust data insights and operational efficiency.
Upstox leveraged Azure OpenAI Service to power a Copilot designed to provide instant, context-aware responses, minimizing delays and enhancing the overall user experience.
Ushur used Microsoft Azure AI services to resolve customer issues quickly and unify their interactions across all channels.
Vue.ai’s platform, integrated with Azure AI services and Azure OpenAI Service, provides an AI orchestration platform that simplifies the adoption and scaling of AI across enterprises.
Whatfix utilized Azure OpenAI Service to streamline the critical and time-sensitive customer migration process, ensuring a smooth transition from an older platform version to a newer one with minimal disruption.
WNS integrated Azure OpenAI Service into their suite offerings to help improve efficiency, effectiveness and productivity of client processes.
Writesonic used Azure OpenAI Service to supercharge its content creation, catapulting Writesonic into an unprecedented realm of AI-driven productivity and personalized user engagement.
Yes Bank developed RM Assist Chatbot (Ask Genie), powered by Azure OpenAI Service, to empower relationship managers with instant, accurate responses to customer queries.
Absa has adopted Microsoft Copilot to streamline various business processes, saving several hours on administrative tasks each day.
Aditya Birla Capital built the SimpliFi chatbot on Microsoft Azure to simplify financial services information and offers through intelligent search and proactive nudging with minimum latency and high scalability.
Adobe leverages Microsoft Azure to streamline the customer experience, harnessing the power of the connected cloud services and creating a synergy that drives AI transformation across industries.
Acentra Health developed Medscribe, a web application that uses Azure OpenAI Service to generate draft letters in a secure, HIPPA-compliant enclave that responds to customer appeals for healthcare services within 24 hours, reducing the time spent on each appeal letter by 50%.
AIA is using Copilot in Dynamics 365 Customer Service to allow customer service representatives to handle more cases in less time by automating time-consuming tasks like drafting customer emails and summarizing lengthy chats and case histories.
Air India leveraged Azure OpenAI Service to develop a virtual assistant that has handled nearly 4 million customer queries with full automation, significantly enhancing customer experience and avoiding millions of dollars in customer support costs.
Alaska Airlines is using Microsoft Azure, Microsoft Defender, and GitHub to ensure its passengers have a seamless journey from ticket purchase to baggage pickup and started leveraging Azure OpenAI Service to unlock more business value for its customer care and contact centers.
Ally Financial is using Azure OpenAI Service to reduce manual tasks for its customer service associates, freeing up time for them to engage with customers.
Aydem Energy and Microsoft partner Softtech used Azure OpenAI Service to create an AI assistant for WhatsApp, providing customers with real-time updates and handling meter readings, bill checks and claims.
BMW Group optimizes the customer experience connecting 13 million active users to their vehicles with the MyBMW app on Azure, which supports 450 million daily requests and 3.2TB data processing.
Boyner has tripled its e-commerce performance using Microsoft Azure, seeing a rise in customer satisfaction, engagement, conversion rate, and revenue.
Bradesco Bank integrated Microsoft Azure to its virtual assistant, BIA, resulting in reduced response time from days to hours, improving operational efficiency and client satisfaction.
Capgemini Mexico integrated GitHub Copilot to support scalable AI implementations which has led to improved customer experiences and increased efficiency.
Capitec Bank uses Azure OpenAI Service and Microsoft 365 Copilot, enabling their AI-powered chatbot to assist customer service consultants in accessing product information more efficiently, saving significant time for employees each week.
Cdiscount is leveraging GitHub Copilot and Azure OpenAI Service to enhance developer efficiency, optimize product sheet categorization, and improve customer satisfaction.
Cemex used Azure OpenAI Service to launch Technical Xpert, an AI tool used by sales agents to provide instant access to comprehensive product and customer solution information, significantly reducing search time by 80%.
Chanel elevated their client experience and improved employee efficiency by leveraging Microsoft Fabric and Azure OpenAI Service for real-time translations and quality monitoring.
City of Buenos Aires developed Boti with ChatGPT using Azure OpenAI Service to manage multiple service channels and personalize key services for residents and tourists. The chatbot centralizes data, enables natural language interactions and scales to handle high demands, managing 2 million queries per month without human intervention, alleviating the operational burden by 50%, improving the citizen experience and increasing efficiency.
City of Burlington created two AI-powered solutions: MyFiles system using Microsoft Power Platform for building permits, and CoBy, a 24/7 customer support assistant using Microsoft Copilot Studio.
City of Madrid created an AI virtual assistant with Microsoft Azure OpenAI Service offering tourists accurate, real-time information and personalized responses in 95-plus languages.
Cognizant is making performance management more effective and meaningful with Microsoft Azure Machine Learning to help clients across industries envision, build, and run innovative digital enterprises.
Coles Group has leveraged Microsoft Azure to enhance its digital presence and improve customer engagement, rolling out new applications to its stores six times faster without disrupting workloads.
Commercial Bank of Dubai used Microsoft Azure to upgrade its application infrastructure, improving transaction security and speed so individual customers can now open an account and start banking in about two minutes.
Cradle Fund, dedicated to nurturing startups in Malaysia, introduced an AI-driven chatbot to boost user interaction and increase public engagement. User engagement quadrupled while resolution time was reduced from two days to a few clicks. Cradle also decreased customer service costs by 35%, increased international interactions by 40% and increased daily average visits 10-fold.
de Alliantie built a generative AI chatbot using Azure OpenAI Service to digest information in their online knowledge base so staff can get accurate answers in seconds. Another Azure AI-based solution transcribes and summarizes calls, then categorizes them by theme.
Doctolib, a leading eHealth company in France, leverages Microsoft technology to develop an AI-powered medical assistant, integrating both Azure OpenAI Service and Mistral Large on Azure.
Docusign used Azure AI to develop its Intelligent Agreement Management (IAM) platform, which supports millions of workflows, reducing contract processing times and enhancing customer satisfaction with advanced AI-powered analytics.
Dubai Electricity and Water Authority has significantly improved productivity and customer satisfaction by integrating multiple Microsoft AI solutions, reducing task completion time from days to hours and achieving a 98% customer happiness rate.
Elcome uses Microsoft 365 Copilot to improve the customer experience, reducing response times from 24 hours to eight hours.
elunic developed shopfloor.GPT based on Azure OpenAI Service leading to increased productivity for customers saving 15 minutes per request.
Estée Lauder Companies is leveraging Azure OpenAI Service to create closer consumer connections and increase speed to market with local relevancy.
First National Bank (FNB) is using Microsoft Copilot for Sales to help bankers create professional, thoughtful emails in 13 native South African languages, to enhance customer interactions, streamline communications, and reinforce its commitment to innovation and customer service.
Flora Food Group migrated to Microsoft Fabric to offer more detailed and timely insights to its customers, enhancing service delivery and customer satisfaction.
Groupama deployed a virtual assistant using Azure OpenAI Service that delivers reliable, verified and verifiable information, and boasts an 80% success rate.
Haceb created a virtual technical support assistant with generative AI, helping on-the-ground technicians troubleshoot, diagnose and resolve product issues faster and more efficiently.
Holland America Line developed a virtual agent using Microsoft Copilot Studio that acts as a digital concierge on their website to support new and existing customers and travel advisors, which has achieved a strong resolution rate and is currently handling thousands of conversations per week.
International University of Applied Sciences (IU) adopted Azure OpenAI Service to revolutionize learning with a personalized study assistant that can interact with each student just like a human would.
Investec is using Microsoft 365 Copilot for Sales to enhance the bank’s client relationships, estimating saving approximately 200 hours annually ultimately boosting sales productivity and delivering personalized, seamless customer experience.
Jato Dynamics used Azure OpenAI Service to automate content generation, helping dealerships save approximately 32 hours each month.
Kenya Red Cross worked with Pathways Technologies to develop a mental health chatbot in Azure AI.
LALIGA is delivering a seamless fan experience and AI insights with Azure Arc, using AI in Azure for optimizing match scheduling and other key operations.
Legrand used Azure OpenAI Service to reduce the time to generate product data by 60% and improve customer support interactions with fast, accurate information.
Linum is using Microsoft Azure to train their text-to-video models faster and more efficiently without losing performance or wasting resources.
Lloyds Banking Group developed the Branch Translation App using Microsoft Power Apps and Azure AI services with a goal to improve communication with non-English speaking customers and the innovation enhanced service delivery, receiving positive feedback from employees and customers alike.
Lumen Technologies is redefining customer success and sales processes through the strategic use of Microsoft 365 Copilot, enhancing productivity, sales, and customer service in the global communications sector.
Mars Science & Diagnostics used the Azure AI catalog to build generative AI apps to enhance accuracy and extract data insights quickly, helping pets with critical, undiagnosed conditions receive the care they require faster.
McKinsey & Companyis creating an agent to reduce client onboarding process by reducing lead time by 90% and administrative work by 30%.
Meesho leveraged Microsoft’s Azure OpenAI Service and GitHub Copilot to enhance customer service and software development, resulting in a 25% increase in customer satisfaction scores and 40% more traffic on customer service queries.
Milpark Education integrated Microsoft Copilot and Copilot Studio and in just four months, improved efficiency and accuracy of student support, decreasing the average resolution time by 50% and escalation time by more than 30%.
National Basketball Association is using Azure OpenAI Service to speed up the time to market, helping fans connect with the league with personalized, localized insights to enhance the fan experience.
NC Fusion chose a comprehensive Microsoft solution to make marketing engagement activities easier and accurately target the best audience segments.
Medgate, a telehealth subsidiary of Otto Group developed a medical Copilot powered by Azure OpenAI Service, which summarizes consultations, supports triage, and provides real-time translations.
Orbital Witness embraced the use of large language models (LLMs) in Azure OpenAI Service to build its innovative AI Agent application, Orbital Copilot, which can save legal teams 70 percent of the time it takes to conduct property diligence work.
Pacific Gas & Electric built a chatbot using Microsoft Copilot Studio that saves $1.1 million annually on helpdesk support.
Parloa took a “voice-first” approach and created an enterprise-grade AI Agent Management platform to automate customer interactions across phone, chat and messaging apps.
Pockyt is using GitHub Copilot and anticipates a 500% increase in productivity in the medium to long term as they continue adapting AI and fine-tuning their software development life cycle.
South Australia Department for Education launched an AI-powered educational chatbot to help safeguard students from harmful content while introducing responsible AI to the classrooms.
Staffbase provides its clients with Staffbase Companion, which helps it enhance internal communication with quick content generation, summarization, translation and future capabilities — and remain confident in data protection.
Sync Labs is using Microsoft Azure to create AI-driven solutions that have led to a remarkable 30x increase in revenue and a 100x expansion of their customer base.
Syndigo is using Azure to accelerate digital commerce for its customers by more than 40% and expand its customer base.
Tekion built Automative Retail Cloud, a unified, cloud-native platform that uses generative AI to analyze communications, extract insights and provide customer-specific recommendations for sales agents.
Telkomsel created a virtual assistant with Azure OpenAI Service, resulting in a leap in customer self-service interactions from 19% to 45%, and call volume dropped from 8,000 calls to 1,000 calls a day.
Torrens University chose to use Azure OpenAI Service to uplift its online learning experience, saving 20,000 hours and $2.4 million in time and resources.
Trusting Social integrated Microsoft Azure services to launch AI-driven agents that are changing how banks function and transforming their customer’s banking experience.
UBS is using Azure AI solutions, including Azure AI Search and Azure OpenAI Service, to power “Smart Assistants” that streamline content access and provide real-time information to Client Advisors, boosting efficiency and client engagement.
University of California, Berkeley used Azure OpenAI Service to deploy a custom AI chatbot that supports student learning and helps students with complex coursework.
University of Sydney created a self-serve AI platform powered by Azure OpenAI Service, to enable faculty to build custom chatbots for enhancing student onboarding, feedback, career simulation, and more.
Van Lanschot Kempen is using Microsoft 365 Copilot to reduce the time needed for daily tasks, freeing up time to invest in that crucial personal connection.
Virbe enables businesses to interact with customers through AI-powered avatars, and with Azure AI services like Azure OpenAI Service and Azure AI Search, Virbe enhanced its AI avatars and simplified engagement with enterprise customers — and customers are seeing up to a 10x increase in leads.
Virgin Money built an award-winning virtual assistant using Copilot Studio to help build customers’ confidence in their digital products and services.
VOCALLS automates over 50 million interactions per year, resulting in a 78% reduction in average handling time aside from a 120% increase in answered calls.
Vodafone Group is leveraging Microsoft’s AI solutions, including Azure AI Studio, OpenAI Service, Copilot, and AI Search, to achieve a 70% resolution rate for customer inquiries through digital channels and reduce call times by at least one minute.
Walmart is using Azure OpenAI Service to deliver a helpful and intuitive browsing experience for customers designed to serve up a curated list of the personalized items a shopper is looking for.
Weights & Biases created a platform which runs on Microsoft Azure that allows developers to keep records, log successes and failures, and automate manual tasks.
Welcome Account created a banking application with a conversational agent based on Azure OpenAI Service, in order to help people manage their finances and administrative procedures. This multilingual agent already assists no less than a thousand refugees on a daily basis.
World2Meet is providing better customer service and operations with a new virtual assistant powered by Microsoft Azure.
Xavier College is modernizing its student information systems on Microsoft Dynamics 365 and Microsoft Azure to unlock powerful insights, fostering innovation and data-driven decision making.
Zavarovalnica Triglav implemented Microsoft Dynamics 365 and Azure OpenAI Service to streamline its operations with automated responses and smart rerouting of customer enquiries.
Zurich Insurance Group used Azure OpenAI Service to develop advanced AI applications that led to more accurate and efficient risk assessment evaluations, accelerating the underwriting process, reducing turnaround times and increasing customer satisfaction.
Reshaping business process
Transforming operations is another way generative AI is encouraging innovation and improving efficiency across various business functions. In marketing, it can create personalized content to truly engage different audiences. For supply chain management, it can predict market trends so companies can optimize their inventory levels. Human resources departments can speed up the hiring process, while financial services can use it for fraud detection and risk assessments. With generative AI, companies are not just refining their current processes, they’re also discovering exciting new growth opportunities.
New Stories:
AI Magix leverages Azure OpenAI Service and Machine Learning for its Inspection One platform to automate automotive inspections, increasing throughput by 60%, achieving 85% accuracy in defect detection and cutting Costs of Poor Quality by 45%, ensuring compliance with stringent quality standards.
Acuity leveraged Azure technologies including OpenAI GPT, natural language processing and optical character recognition to automate the generation of high-quality credit reports, resulting in up to 25%-time savings in the credit report writing process.
AGS Health used Azure OpenAI Service and Azure Whisper to convert lengthy payer calls to text instantly and create claim correction lists, reducing auditing time by 50% and improving quality outcomes for clients.
Apollo Hospitals Group integrated Azure OpenAI Service into their clinical documentation audit process to automate and improve efficiency and accuracy, minimizing the time and errors in ERM documentation.
Atomicwork integrated Azure OpenAI Service and AI-powered IT Service Management directly within the Microsoft Teams platform to help improve the employee support experience and reduced repetitive support tickets by 50% to 60%.
BrowserStack leveraged Azure OpenAI Service into its software testing platform to dramatically enhance automation and efficiency, reducing QA cycle time by up to 70 and maintenance overhead by over 60%.
Coforge introduced Azure OpenAI Service and the Copilot ecosystem to better support financial advisors in asset and wealth management firms to access comprehensive fund information and performance data swiftly, eliminating time-consuming searches and increasing productivity by 30%.
Cyient used Azure OpenAI Service, AI Search, Azure Kubernetes Service and Azure Machine Learning to enable clients to aggregate data from various systems and applications.
Darwinbox utilized generative AI to enable enterprises to automate day-to-day HR processes and conduct AI-powered job evaluations.
Discover Dollar used Azure AI services to help enterprises identify overpayments and revenue leakages hidden within their contracts, invoices and payment records. Uncovering over $1$ billion in customer savings to date.
Disprz developed a generative AI content creation and transformation engine for Learning and Development administrators to create engaging personalized training and make learning materials more accessible by using Advance Learning.
Evalueserve uses generative AI and customer natural language processing or NLPs to efficiently process and summarize large data sets, making them relevant and accessible. Users experience between 20% to 40% improvement in decision-making.
Firstsource used Azure OpenAI Service for its FirstSenseAI platform to automate the analysis and processing of explanation of benefits to improve medical insurance coverage and billing.
Gamer Logistics and AizenFlow created an AI-powered software platform that streamlines the freight brokerage process, significantly reducing complicated tasks and time-intensive processes from 24 hours to just 15 minutes.
Genpact used Microsoft Azure OpenAI Service to deploy Scout, a comprehensive platform to enable seamless data processing, advanced language capabilities and improved operational efficiency.
GEP used Microsoft Azure OpenAI Service to power an innovative digital procurement and supply chain platform called GEP Quantum, which shows productivity gains ranging from 25% to 50%.
Icertis leveraged Microsoft Azure OpenAI Service and Microsoft Copilot to develop Icertis Copilots to automate contract-driven processes, expedite contract reviews and optimize value in negotiations. Icertis Copilots pinpoint potential risks in business agreements to help teams focus on higher impact tasks and strategic initiatives.
ICICI Lombard used Microsoft Azure OpenAI Service to develop a Copilot for claims adjudicators to provide a comprehensive summary of health claims from submitted documents. This solution reduced the time for claims adjudicators to process a single health claim by over 50%.
Kotak Mutual Fund used Microsoft Azure OpenAI Service and Azure AI Search to handle large volumes of emails, deliver personalized responses and streamline processes to save two man-months on repetitive tasks and improve the customer/investor experience.
KPMG in India leveraged Azure OpenAI Service to develop the IKE.GAI platform that allows IT teams and business owners to explore and build customized applications or agents using pre-built tools to enhance customer experiences, improve productivity and reduce costs and time to market.
Larsen & Toubro developed a customized Poly-LLM framework and a composite AI approach, supported by Azure OpenAI Service for secure, scalable infrastructure to improve project cost estimation and real-time tracking, leading to efficient resource allocation and productivity enhancement.
Moneyview integrated Azure OpenAI Service models to streamline workflows, improving operational efficiency by 35% and increasing team productivity by 30%.
MOZAIQ used Azure AI Document Intelligence to automate end-to-end mortgage fulfillment processing by rapidly innovating its offerings, scale in line with client growth and manage cost of delivery.
Narayana Health developed a bot powered by the GPT-4 model on Azure OpenAI Service to automate the extraction and coding of medical records to help manage insurance claims. This ensures accuracy, consistency and efficiency and reduced coding errors by 40% compared to manual coding.
Needl.ai used GitHub Copilot and Azure OpenAI Service to develop an AI assistant that can analyze data from multiple sources in one destination, providing auto-organized, intelligent updates, which improved productivity by 40%.
Netradyne leveraged Azure OpenAI Service to power Safety Assistance Manager to integrate into fleet dashboards, enabling managers to retrieve driver performance data in seconds, improving decision-making and operational efficiency.
Neutrinos integrated the Neutrinos AI Hub with Azure AI Foundry, enabling insurers to leverage advanced AI capabilities within a unified framework, create context-driven workflows, reduce 70% in manual data processing efforts and increase claims adjudication times by 40%.
Newgen leveraged Azure OpenAI Service for NewgenONE Marvin to expedite application development and streamline content management, resulting in dynamic, personalized and multilingual customer communication.
NoBroker created ConvoZen with Azure OpenAI Service for efficient transcription and insights from conversations in various languages, automating 90% of quality audits, improving agent efficiency by 30% and enhancing violation tracking by 16X.
Persistent created SmartQMS with Azure OpenAI Service and Microsoft Power Platform for a unified interactive platform that enables its engineers to seamlessly access knowledge bases, process assets, solution accelerators, tools and intellectual properties.
Pincode is transforming hyperlocal commerce for offline supermarkets, using Azure OpenAI Service for streamlined catalogue onboarding and real-time inventory management.
PGG Wrightson partnered with Inde to use the SkyCount™ AI-powered drone to count livestock, which previously took a week. Results were available in a few minutes and were more accurate than any human count — around 97% first time.
Prowess Selling Skills Pvt. Ltd. leveraged Azure OpenAI Service to create AI-based solutions that help retailers identify patterns, understand demand-supply causality and enhance decision-making processes for quicker and more informed actions.
Radical Health integrated Azure OpenAI Service and Azure AI services with electronic medical records systems (EMRs) for features like automatic transcription, clinical note generation, predictive analytics and patient engagement via customizable bots.
RazorSign created SensAI, powered by Azure OpenAI Service, to conduct preliminary contract reviews to identify deviations, accelerate negotiations and reduce cycle times.
Rezo.ai used a combination of Azure OpenAI Service with Azure Compute and Cognitive Services to enable its customers to achieve scalability, cost savings and deliver exceptional customer satisfaction.
Saarthi AI developed the Agentic AI platform to help with debt collections process. The platform helped in a 60% to 90% reduction of cost-to-collect per account and in a reduction in delinquency between 15% to 30%.
SeAir Eximpedia used Azure OpenAI Service to standardize over half a billion supplier records. And 500,000 unique supplier details were identified and organized with 99% accuracy in just two weeks.
ShepHertz developed ai using Azure OpenAI Service, GitHub Copilot and Microsoft Security Copilot to optimize both candidate-job matching and enterprise recruitment processes, increasing placement precision and operational efficiency.
Smarten Spaces developed Sia (Space Interactive Assistant), built on Microsoft Azure OpenAI Service to help organizations better understand workplace utilization, reducing operational costs of managing spaces by 30% to 40%.
Tata Capital Limited automated the generation of various sections across the credit appraisal note by leveraging solutions like Azure OpenAI Service and Azure AI Document Intelligence.
Tata Consultancy Services, an IT services, consultancy and business solutions organization, infused GitHub Copilot into their software engineering process to look at the potential of reimagining the traditional software development life cycle.
Tech Mahindra developed agentX using Microsoft 365 Copilot to boost productivity by up to 70%. By using GitHub Copilot, they were able to produce higher quality code at a faster pace and improve deployment timelines.
The Estée Lauder Companies turned to Microsoft 365 Copilot, Copilot Studio, Azure OpenAI Service and Azure AI Search to gather data, identify trends, build marketing assets, inform research and move to market faster.
Thoucentric used Microsoft Azure OpenAI Service to build solutions that enable the creation of intelligent sales and query chatbots, enhancing outreach and customer engagement.
Triomics leverages several Azure AI (and OpenAI) services for their platform, which enables oncologists and their teams to automatically review complete patient records against hundreds of ongoing clinical trials in under a minute.
UST developed an AI solution powered by Azure OpenAI Service-based foundation models to process and interpret complex patient information.
Vue.ai’s platform integrated with Azure AI services and Azure OpenAI Service provides an AI orchestration platform that simplifies the adoption and scaling of AI across enterprises.
WinZO used GitHub Copilot to accelerate development, automate infrastructure setup swiftly and go live in new geographies seamlessly.
Xceedance used Azure OpenAI Service to redefine and streamline the data extraction and interpretation process within the insurance sector.
Zomato created a Copilot using Azure OpenAI Service to help them run operations better, faster and often in a cost-effective manner.
Zycus leveraged Azure OpenAI Service to solve supplier discovery and risk management, autonomous procurement and intake management.
ABB Group integrated Azure OpenAI Service into their Genix Copilot platform enabling customers to achieve up to 30% savings in operations and maintenance, 20% improvement in energy and emission optimization and an 80% reduction in service calls.
Accelleron used Microsoft Power Platform to support numerous business applications and simplify processes for service agents and employees, resulting in the onboard of new agents in 30 minutes, compared to two days for other solutions.
Accenture developed an AI-powered financial advisor that leverages RISE with SAP on Microsoft Azure to enhance their infrastructure and integrate financial data.
Atomicwork leverages Azure OpenAI Service to bring together three power capabilities: a conversational assistant, a modern service management system, and a workflow automation platform.
Bank of Queensland is modernizing its operations with Azure, Microsoft 365 and Microsoft 365 Copilot, using AI to optimize business processes such as creating marketing content, building reports and plans and drafting HR content.
Blink Ops fully embraced generative AI to build the world’s first Security Automation Copilot with more than 8,000 automated workflows to help any Security/IT task through prompts.
Chalhoub Group is using Microsoft Fabric to modernize its data analytics and streamline its data sources into one platform, increasing agility, enhancing analytics, and accelerating processes.
Cineplex is developing innovative automation solutions for finance, guest services, and other departments, saving the company over 30,000 hours a year in manual processing time.
ClearBank moved its services to Microsoft Azure to gain scalability and efficiency, pushing out 183% more monthly system releases, gaining both scalability and efficiency.
Danske Statsbaner increases productivity up to 30% with help from Microsoft AI solutions.
Dentsu implemented Microsoft Azure AI Foundry and Azure OpenAI Service to build a predictive analytics copilot that supports media insights, cutting analysis time by 80% and overall time to insight by 90%, reducing analysis costs.
Document360 created an AI-powered knowledge base and service platform for companies to create, manage and publish online documentation, including product manuals, SOPs and wikis.
Dow implemented Microsoft 365 Copilot to empower teams with AI-driven insights and streamline essential workflows by automating tasks across departments, saving millions of dollars on shipping operations in the first year.
Eastman implemented Microsoft Copilot for Security realizing the benefits of accelerated upskilling, step-by-step guidance for response, and faster threat remediation.
Eduvos is simplifying the student enrollment experience with Microsoft Azure and Dynamics 365, reducing the time from 90 days to nearly instantaneous and associated costs by 90%.
Emirates Global Aluminum (EGA) uses Azure Local to support its digital manufacturing platform, including support for safety-critical applications that use AI. Through its hybrid Azure environment, EGA has achieved 10 to 13 times faster AI response time and 86% cost savings for AI image and video use cases.
Fast Shop migrated to Microsoft Azure creating a self-service culture of access to data, eliminating delays, reducing costs, and increasing leadership satisfaction with data while providing more agility in reporting.
Florida Crystals adopted a value-added solution across Microsoft products including Microsoft 365 Copilot to reduce telecom expenses and automate industrial process controls.
GHD is reinventing the RFP process in construction and engineering with Microsoft 365 Copilot.
GovDash is a SaaS platform that leverages artificial intelligence to streamline the entire business development lifecycle for government contracting companies using Azure OpenAI Service.
Grupo Bimbo is deploying Microsoft’s industrial AI technologies to modernize its manufacturing processes, optimizing production and reducing downtime, driving significant cost savings, and empowering global innovation.
Hellenic Cadastre built a system that reads and categorizes property contracts, applies legal rules and provides assessments for approval using Azure OpenAI Service. Today, property transaction assessments take less than 10 minutes instead of hours, reducing costs from 15 euros to 0.11 euros per assessment. The system also enhanced property owners’ legal security and boosted the Greek economy by enabling transactions to be completed sooner.
Insight Canada implemented Microsoft 365 Copilot to streamline business operations, realizing a 93% productivity gains in functions including sales, finance, and human resources.
Intesa Sanpaolo Group enhanced its cybersecurity with AI-enabled Microsoft Sentinel and Microsoft Copilot for Security, resulting in faster threat detection, increased productivity, and reduced storage costs.
Kaya deployed a custom implementation of Microsoft Dynamics 365 and Power BI to modernize its supply chain, leading to enhanced visibility, improved planning, and streamlined inter-department operations.
Startup legal-i is using AI to analyze unstructured data and help expensive insurance specialists make better decisions faster — speeding up healthcare and insurance processes and improving the accuracy of outcomes.
Lenovo leveraged Dynamics 365 Customer Service to rapidly manage customer inquiries by streamlining repetitive tasks, boosted agent productivity by 15%, reduced handling time by 20% and reached record-high customer satisfaction.
Lionbridge Technologies, LLC is using Microsoft Azure and Azure OpenAI Service to accelerate its delivery times and improve quality, reducing project turnaround times by up to 30%.
LTIMindtree integrated Microsoft Copilot for Security, offering automated incident response, integrated threat intelligence, and advanced threat analysis.
Mania de Churrasco used Microsoft Azure, Power Platform and Microsoft 365 to achieve high efficiency, security and scalability in its operations, in addition to improving its data intelligence, which indirectly participated in a 20% increase in sales year on year.
National Bank of Greece built an Azure-powered Document AI solution to transform its document processing, improving the bank’s accuracy to 90%.
Nest Bank has revolutionized its operations by integrating Microsoft 365 Copilot and Azure OpenAI Service, resulting in doubled sales and increased daily transactions from 60,000 to 80,000 showcasing the transformative impact of generative AI in the financial sector.
Network Rail modernized their data analytics solution with Microsoft Azure, helping engineers understand data 50% faster than before and improve efficiency, passenger experiences, and safety — all while saving costs.
Nsure developed an AI-powered agent that uses Copilot Studio and Power Automate to reduce manual processing time by 60% while also reducing associated costs by 50%.
Oncoclínicas implemented Microsoft Azure to transform its entire data ecosystem with a web portal and mobile application that performs all image processing and storage.
Operation Smile used Azure OpenAI Service, Fabric, and Power Apps to eliminate manual data entry, resulting in reduced translation errors by about 90% and the time required for completing reports from four to five hours to just 15 to 20 minutes.
Pacifico Seguros has adopted Microsoft Copilot for Security to optimize its security operations and anticipate and neutralize threats more efficiently and effectively.
Parexel adopted Azure Databricks and Microsoft Power BI, achieving an 85% reduction in data engineering tooling costs, a 30% increase in staff efficiency, and a 70% reduction in time to market for data product delivery.
Paysafe used Microsoft 365 Copilot to streamline meetings, information management, and document creation, addressing language barriers, eliminating time-consuming tasks, and boosting creativity along the way.
Planted is integrating Azure OpenAI Service to manage everyday tasks more efficiently and facilitate the search for information for innovative process development.
Presidio realized dramatic productivity gains saving 1,200 hours per month on average for the employees using Microsoft 365 Copilot and created 70 new business opportunities.
Qatar Charity used Copilot Studio to increase its call center efficiency, reducing average handle time by 30%, increased customer satisfaction by 25%, and achieved a 40% reduction in IT maintenance costs.
Saphyre uses Microsoft Azure and AI to provide an intelligent cloud-based solution that automates and streamlines financial trading workflows around client and counterparty life cycle management, reducing manual efforts by 75%.
SHUEISHA Inc. is using Microsoft Security Copilot to enable faster incident response, boosting the confidence and effectiveness of cybersecurity personnel.
StarKist Foods used Azure to effectively unite production and demand processes with finance, reducing the planning cycle from 16 hours to less than one.
Swiss International Air Lines migrated and modernized with Microsoft Azure, achieving up to 30% cost savings, a remarkable boost in platform stability along with enhanced security visibility.
thyssencrupp is using the Siemens Industrial Copilot, built on Azure OpenAI Service, to address a skilled labor gap while revolutionizing how it programs and operates machinery.
S. AutoForce implemented Dynamics 365 Supply Chain Management to centralize warehouse data, connect processes and improve operational efficiency while using Microsoft Copilot for Finance to automate monthly reconciliations.
ZEISS Group uses Microsoft Fabric to create a secure and trusted data supply chain that can be shared effortlessly across a range of business units.
ZF Group builds manufacturing efficiency with over 25,000 apps and 37,000 unique active users on Power Platform.
Bending the curve on innovation
Generative AI is revolutionizing innovation by speeding up creative processes and product development. It’s helping companies come up with new ideas, design prototypes, and iterate quickly, cutting down the time it takes to get to market. In the automotive industry, it’s designing more efficient vehicles, while in pharmaceuticals, it’s crafting new drug molecules, slashing years off R&D times. In education, it transforms how students learn and achieve their goals. Here are more examples of how companies are embracing generative AI to shape the future of innovation.
New Stories:
Dashoon used generative AI to create a platform that allows storytellers to create engaging content with ease and speed, generating 50K images a day.
Beatoven developed a platform using Azure OpenAI Service to help audio visual storytellers create original royalty-free background music for their content.
Blinkit used generative AI to create thousands of recipes with rich data and media, enrich the catalogue and serve personalized recipes based on user taste, actions and dietary preferences. These recipes were generated for a curated list of products using Azure OpenAI Service.
BluSmart turned to GitHub Copilot to revolutionize their software development workflow to offer coding assistance and rapid development, with developer efficiency increasing by 20% to 30%.
Botminds.ai leveraged the power of Azure OpenAI Service to revolutionize the processing of unstructured content embedded in documents and PDFs. The streamlined process led to a 90% reduction in the time required to observe functional solutions.
Classplus used Azure OpenAI Service to develop Samadhan AI, a hyper-personalized and efficient study companion for students, helping them prepare with confidence for competitive exams.
EkStep’s Jan Ki Baat leverages AI-powered voice bots to facilitate natural conversations between individuals and organizations, empowering decision-makers with actionable, data-driven insights.
eSanjeevani used Azure OpenAI Service to bring quality healthcare to the masses, particularly the poor and underserved, thus reshaping India’s healthcare ecosystem.
Frammer AI utilized Azure OpenAI Service to provide state-of-the-art AI models that elevate content to deliver quality short videos at scale, translating into higher engagement levels and, ultimately, increased revenue for content creators.
Foyer used Azure OpenAI Service to deploy the Azure OpenAI Service GPT-3.5 and GPT-4 family of models and experienced better reliability in service and incident reporting and mitigated rare outages.
HeritageWatch.AI uses AI to detect changes to heritage sites around the world caused by disasters like floods or earthquakes.
Innominds leveraged Azure OpenAI Service to develop the AMRx® platform, a culture-free, AI/ML based urinary tract infection (UTI) diagnostic tool that delivers precise diagnosis in five minutes, thereby reducing costs.
ITC developed ITCMAARS to provide an array of agri-solutions to farmers. Krishi Mitra is a farmer Copilot powered by generative AI that allows farmers to simply ask their questions, and it generates useful responses.
Kheiron Medical Technologies, NHS Grampian, the University of Aberdeen use an AI breast screening solution called Mia and Azure Cloud Services to help doctors find an additional 12% uplift in the detection of breast cancer and a workload reduction of up to 30%.
KissanAI leveraged Azure OpenAI Service, Cognitive Services and speech services to develop a voice-based Copilot reaching 100,000 farmers that delivers real-time advice on farming-related topics.
OnFinance AI developed NeoGPT using Azure OpenAI Service to manage large volumes of meticulously cleaned data. They were able to run fine-tuning jobs 10X faster with geo-redundancy and applied reinforcement learning (RLHF) efficiently to ensure 85% guardrail compliance.
ManageArtworks utilized Azure OpenAI Service to eliminate bottlenecks in categorizing and validating packaging and labeling content. This resulted in an 80% reduction in time to check compliance of packaging labels.
Sarvam AI uses Azure OpenAI Service and GitHub Copilot to innovate across the full stack of generative AI, such as GPT-4 models on Azure OpenAI Service, to provide grounded comparison between different design choices in a GenAI application.
Agricultural Development Trust (ADT) of Baramati is analyzing water, weather, nutrient, pH data and more with AI to increase crop yields in India.
Air India has incorporated Microsoft 365 Copilot into multiple departments, unlocking a new realm of operational insights that not only provides critical data on flight punctuality and operational hurdles, but also empowers proactive, collaborative decision making.
Agnostic Intelligence deployed Azure OpenAI Service to eliminate time-consuming tasks, saving users up to 80% of their time, and enabling IT managers to focus on innovation and quality assurance.
AI is using Microsoft AI services to predict, identify and treat ear diseases in communities that are both rural and remote, helping to prevent hearing loss among Indigenous communities in Australia.
Albert Heijn is using Azure OpenAI Service for everything from customer personalization to demand forecast and food waste projects, making it easier for its customers to change their lifestyle.
Amgen is using Microsoft 365 Copilot to boost productivity and has the potential to speed up drug development and support advancements in their business processes.
APEC leverages Microsoft Azure and deep neural network algorithms to develop an app that enables healthcare providers to capture retinal images, increasing the accuracy to identify Retinopathy of Prematurity (RoP) to 90%.
ASOS is using Azure AI Studio to help customers discover new looks with genuine shopping insights, personalized conversations, naturalism, and even humor to enliven the shopping journey.
Auburn University is incorporating Microsoft Copilot to promote AI literacy, accessibility, and collaboration, with the aim to expand educational and economic opportunities for its entire academic community with AI-centric tools.
B3 launched an AI assistant using Azure OpenAI Service that aids 10,000 users a day to answer Brazilians’ questions about how to start investing.
Basecamp Research aims to build the world’s largest database of national biodiversity and apply AI and machine learning to advance bioscience.
Bayer is using Microsoft Copilot to contribute to feeding a growing global population and helping people lead healthier, disease-free lives.
BMW AG implemented Azure AI to develop a mobile data recorder copilot for faster data management helping engineers reduce the lead time for insights from days to hours or sometimes minutes.
Brembo leveraged Azure OpenAI Service to develop ALCHEMIX, a solution to generate innovative compounds for its brake pads, drastically reducing the development time of new compounds from days to mere minutes.
Canary Speech can now train new vocal models in as little as two months and handle millions of transactions per month with Microsoft Azure.
CapitaLand simplified internal processes increasing efficiency to more than 10,000 man-days saved per year and deployed Azure OpenAI Service to build the first AI hospitality chatbot for its lodging business.
Cassidy is using Azure OpenAI Service to enhance efficiency across various industries, supporting over 10,000 companies.
Coca-Cola is implementing Azure OpenAI Service to develop innovative generative AI use cases across various business functions, including testing how Microsoft 365 Copilot could help improve workplace productivity.
Denso is developing “human-like” robots using Azure OpenAI Service as the brain to help robots and humans work together through dialogue.
Dynamic Health Systems created its VitruCare365® platform on the Microsoft Cloud for healthcare technologies to enable motivational care planning. Built on Microsoft Azure, FHIR (Fast Healthcare Interoperability Resources) and Dynamics 365, it provides personalized apps powered by Azure OpenAI Service to each patient and is deployed as an extension to the Microsoft 365 tools clinicians use every day.
eFishery is using Azure OpenAI Service for farmers to get the data and insights on fish and shrimp farming, including more precise feeding and water quality monitoring.
Cities can use Esri’s ArcGIS geospatial platform to create environmental digital twins that simulate heavy rainfall and apply hot spot analysis to highlight flooding. Adding Azure AI to the geospatial digital twin will reveal insights in impossible amounts of data.
EY developed an application that automatically matches and clears incoming payments in SAP, resulting in an increase from 30% to 80% in automatically cleared payments and 95% matched payments, with estimated annual time savings of 230,000 hours globally.
EY worked with Microsoft to make Azure AI Foundry more inclusive for all, serving the 20% of the global workforce identifying as neurodivergent.
FIDO is using Azure OpenAI Service to develop an AI tool that uses sound to pinpoint leaky pipes, saving precious drinking water.
Georgia Tech is using Azure OpenAI Service to enhance the electric vehicle (EV) charging infrastructure, achieving rapid data classification and predictive modeling, highlighting the reliability of networked chargers over non-networked ones.
GigXR developed a solution to create the intelligence for specific AI patients using Microsoft Azure OpenAI Service and other Azure services.
Digital employment agency Gojob developed Aglae, a virtual assistant based on Azure OpenAI Service, to pre-qualify candidates within 15 minutes, enabling recruiters to achieve record employment placement rates.
GoTo Group is significantly enhancing productivity and code quality across its engineering teams by adopting GitHub Copilot, saving over seven hours per week and achieved a 30% code acceptance rate.
GovTech used Microsoft Azure OpenAI Service to create LaunchPad, sparking more than 400 ideas and 20 prototypes, laying the foundation for the government to harness the power of generative AI.
H&R Block is using Azure AI Studio and Azure OpenAI Service to build a new solution that provides real-time, reliable tax filing assistance.
Haut.AI provides skin care companies and retailers with customizable, AI-based skin diagnostic tools developed with the help of Microsoft AI.
Helfie is building a solution that caters to healthcare providers who can arm their patients with an application to more quickly and accurately access the care they need.
Hitachi will implement Azure OpenAI Service, Microsoft 365 Copilot, and GitHub Copilot to create innovative solutions for the energy, mobility and other industries.
Icertis is providing AI-based tools that will recognize contract language and then build algorithms to automatically choose the right approach based on the content of the contract.
Iconem leveraged AI-generated imagery to process and analyze a vast amount of photogrammetry data used to create the 3D digital twin of St. Peter’s Basilica, allowing visitors to explore every intricate detail from anywhere in the world.
Institut Curie and Microsoft partner Witivio developed Copilot for Researcher, an agent that can help researchers with some of the administrative tasks in their jobs so they have more time to spend on actual new ideas in the fight against cancer.
ITOCHU is using Azure OpenAI Service and Azure AI Studio to evolve its data analytics dashboard into a service that provides immediate recommendations by automatically creating evidence-based product proposals.
IU International University of Applied Sciences (IU) is using the power of Azure OpenAI Service to develop Syntea, an AI avatar integrated into Microsoft Teams and Microsoft 365 Copilot, making learning more personalized, autonomous and flexible.
Khan Academy has partnered with Microsoft to bring time-saving and lesson-enhancing AI tools to millions of educators.
Lufthansa Group developed an animated 3D avatar called Digital Hangar to help guide passengers from initial travel inspiration to flight booking through an exchange with an Avatar in natural language.
Mia Labs implemented Azure OpenAI Service to produce and protect its conversational AI virtual assistant Mia that provides fast support from investors, along with the sophisticated security posture and threat protection capabilities for AI workloads.
Mitsubishi Heavy Industries is using Azure OpenAI Service to help accelerate digital innovation in power plants.
Molslinjen has created an AI analytics toolbox that has reduced fuel emissions, improved customer satisfaction, and brought in millions of additional revenue.
NASA created Earth Copilot to transform how people interact with Earth’s data.
New Sun Road implemented AI into a local controller for energy systems to balance the supply, storage and use requirements. This optimized loads to accelerate the deployment of renewable energy for local clean power for communities.
Novo Nordisk recently published initial results with predictive AI models for advanced risk detection in cardiovascular diseases, including an algorithm that can predict patients’ cardiovascular risk better than the best clinical standards.
Ontada implemented Azure AI and Azure OpenAI Service to target nearly 100 critical oncology data elements across 39 cancer types and now accesses an estimated 70% of previously unanalyzed or unused information, accelerating its life science product development, speeding up time to market from months to just one week.
Pacific Northwest National Laboratory (PNNL) is testing a new battery material that was found in a matter of weeks, not years, as part of a collaboration with Microsoft.
Paige.AI is using AI and Microsoft Azure to accelerate cancer diagnoses with data from millions of images.
Parity is helping women athletes use data and AI to help improve their well-being, performance and careers.
Petbarn created “PetAI” using Azure OpenAI Service, Azure AI Search and Azure App Service to provide Australian pet owners highly personalized advice and product recommendations.
Pets at Home created an agent to help its retail fraud detection team investigate suspicious transactions.
Plan Heal is using Microsoft AI to create solutions that enable patients to monitor and report health metrics so care providers can better serve them.
Project Guacamaya is using daily satellite images and various AI models tailored to the Amazon ecosystem to help prevent its deforestation, allowing for quicker action to be taken in at-risk areas.
Properstar developed a solution to simplify the analysis of unstructured real estate data and create a dynamic, AI-powered filtering system that provides more nuanced search results.
RadarFit is using generative AI and a unique gamification strategy to encourage healthy habits in Brazil, with a comprehensive health and wellness program aimed at helping companies reduce chronic disease rates.
Rijksmuseum is harnessing the power of Copilot to make art accessible at scale by joining forces with Microsoft to improve and expand the art experience for blind and low-vision community members.
Royal National Institute of Blind People is using Azure AI services to develop an AI-based solution that quickly and accurately converts letters to braille, audio, and large print formats.
Schneider Electric provides productivity-enhancing and energy efficiency solutions and is using a whole suite of AI tools to hasten its own innovation and that of its customers.
SEDUC is using Microsoft 365 Copilot for administrative tasks — such as generating legal documents and handling administrative inquiries — and has expanded to include AI usage with students and teachers, including personalized learning to cater to individual student needs and help them recover from learning losses during the pandemic.
SPAR ICS created an award-winning, AI-enabled demand forecasting system achieving 90% inventory prediction accuracy.
SustainCERT deployed GenAI and machine learning for automated data verification, extraction from documents and to accelerate auditing processes to enable verifying the impacts and credibility of carbon credits.
Suzuki Motor Corporation is adopting Azure OpenAI Service for data security, driving company-wide use with five multipurpose apps.
Tecnológico de Monterrey created a generative AI-powered ecosystem built on Azure OpenAI Service with the goal to personalize education based on the students’ needs, improve the learning process, boost teachers’ creativity and save time on tedious tasks.
TomTom is using Azure OpenAI Service, Azure Cosmos DB, and Azure Kubernetes Service to revolutionize the driver experience.
Toyota is deploying AI agents to harness the collective wisdom of engineers and innovate faster in a system named “O-Beya,” or “big room” in Japanese. The “O-Beya” system currently has nine AI agents — from a Vibration Agent to a Fuel Consumption Agent.
Unilever is partnering with Microsoft to identify new digital capabilities to drive product innovation forward, from unlocking the secrets of our skin’s microbiome to reducing the carbon footprint of a multibillion-dollar business.
Unity used Microsoft Azure OpenAI Service to build Muse Chat, an AI assistant that can guide creators through common questions and help troubleshoot issues to make game development easier.
Indonesia’s Universitas Terbuka used Microsoft Azure OpenAI Service and Azure AI Foundry to build an AI tutor that delivers accurate, curriculum-aligned responses and streamlines student assessment. The tutor currently supports 500 classes and some 100,000 students.
University of South Florida is using Microsoft 365 Copilot to alleviate the burden of repetitive, time-consuming tasks so faculty and staff can spend this time creatively solving problems, conducting critical research, establishing stronger relationships with peers and students, and using their expertise to forge new, innovative paths.
Utilidata built the first distributive AI and accelerated computing platform for the electric grid allowing flexible transformation and dynamic infrastructure to increase electrification and decarbonization.
Visma has developed new code with GitHub Copilot, Microsoft Azure DevOps, and Microsoft Visual Studio, as much as 50 percent faster, contributing to increased customer retention, faster time to market, and increased revenue.
Wallenius Wilhelmsen is implementing Microsoft 365 Copilot and using Microsoft Viva to drive sustainable adoption, streamlining processes, empowering better decision making, and cultivating a culture of innovation and inclusion.
Wipro is committed to delivering value to customers faster and improving the outcomes across the business by investing $1 billion in AI and training 200,000 employees on generative AI principles with Microsoft Copilot.
World Traveler is using AI including Microsoft Reading Progress and Microsoft Immersive Reader to help teachers reach its global and educationally diverse students with personalized learning experiences.
South Korean startup Wrtn Technologies brings ATI close to people, with a “superapp” that compiles an array of AI use cases and services, but localized for Korean users to integrate AI into their everyday lives.
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IDC InfoBrief: sponsored by Microsoft, 2024 Business Opportunity of AI, IDC# US52699124, November 2024
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