T-Mobile has skyrocketed in popularity and saw a deluge of new customers in 2024. But the company has also recently been mired in controversy due to pricing changes and the T-Life app. A T-Mobile representative shared a crucial bit of information for new employees starting at the company to protect themselves from angry users.One person made a post asking for advice after being hired at T-Mobile for sales at a corporate store. A representative for the company provided some advice that, while it may seem obvious on the surface, is actually the key to satisfied customers.
The rep said that no matter what, sales employees should always double check details for any promotional deals or plans before signing someone up. This method will obviously take a bit more time but it comes with the unbeatable benefit of not messing up and then paying for it later.
Double checking information like this is even more important nowadays, in my opinion, because of T-Mobile’s recent price hikes. These pricing updates have infuriated customers and have even caused some users to switch carriers. It doesn’t help that the company is also pushing its T-Life app which is causing customers to walk out of T-Mobile stores in protest.
The T-Life app has been met with irritation. | Image credit — T-Mobile
The rep went on to say that new employees — especially those dealing in sales or customer service — should familiarize themselves with the T-Life app. It’s bad enough that customers take out their anger on employees if the app doesn’t work so there’s no reason to further worsen the situation by not knowing how to use it in the first place.
T-Mobile is growing rapidly and for good reason: it has invested heavily in its infrastructure and is often much more affordable than its competitors. However it’s also a difficult time to be a T-Mobile customer or employee, partly because of the increased tensions nowadays.
There are often a ton of variables to consider whenever applying a promo or signing up for a plan. This is why customers sometimes end up with bills charging them for services they never asked for or were told would be free. The advice to double check before taking action is basic and yet perhaps the most important principle that T-Mobile employees should stick by.
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